Tech-support scammers know EVERYTHING about my computer, Dell customer says

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owners of Windows computers from a variety of sellers for years.

A scam targeting Dell customers, by contrast, uses sensitive details tied to their specific PC purchase, including the PC model, service tag number, and the contact information the customers provided at the time they made the purchase. Armed with those details, the caller has a much better chance of tricking the person into thinking the call is legitimate and, from there, ceding control of the computer or coughing up hundreds of dollars in fraudulent support costs.

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