Make Info Easily Available
Make it as easy as possible for consumers to find information about your products, such as:
- Contraindications; and
- Testing, etc.
Display these details on product bottles, packaging, product detail pages, social media highlights, etc., which will help consumers feel confident when buying from you. This is also effective in establishing transparency and conveying brand identity.
Don’t just make claims. Instead, use user-generated content (UGC) to showcase how your products can help combat stress and bring normality during uncertain times. The clearer the connection between products and wellness benefits, the better it’ll resonate with beauty consumers.
2. Consumers Become More Ethically Minded
Today’s beauty consumers understand how their beauty routines affect the planet. That’s why they’re looking for accredited brands that meet environmental or ethical standards.
Recently, WeDo conducted a survey of 2,000 adults aged 25 in the U.K. and asked about their ethical buying process. Here are some interesting findings:
- 57% of respondents consider themselves sustainable and ethical shoppers, with 62% claiming that this has become even more important to them in the last five years.
- 54% consider sustainability a more important factor when buying hair, beauty, and skincare items in recent years.
- When shopping, 56% look for recyclable packaging, 44% check products are animal friendly, and 25% check for accreditation.
In another survey of 2,000 consumers across the U.S. and U.K., Nosto found that:
- Out of various ethical labels that beauty brands use to describe their products, “clean” (68%) and “cruelty-free” (65%) are the most likely to drive online purchases.
- Approximately 59% of shoppers look for products advertised as having “sustainable packaging” and those promoted as “natural and organic.”
For Generation Z consumers, sustainability becomes even more critical when shopping for personal care and beauty products. They want to buy from brands that reflect their values, listen to their feedback, and take action accordingly.
“Gen Zers are customers who value not having excess and not having waste,” says Maeva Heim, founder of Gen Z-inspired hair care line Bread Beauty Supply on Vogue Business.
What Brands Should Do
Cater to the Conscious Customer
Combine sustainability and wellness to cater to conscious consumers, especially Gen Zers, who want to do good for their health and the planet. That can help you create a competitive edge against big players in the market.
Be creative in how to make your products sustainable. You can create refillable products that allow consumers to order a refill and reuse the vessel they’ve bought.
Also, think about recycling systems that allow consumers to send back their used container, and you’ll recycle it.
Educate consumers on your sustainability approach. For example, Three Ships Beauty often shares how they source natural ingredients, how they make their packaging, what they do with their old bottles, and more.
The founders also show up regularly on videos to strengthen consumers’ trust.
3. Asian Americans Are Rising Beauty Shoppers
Asian Americans have become the most influential buyers in the U.S. beauty and personal care industry. NielsenIQ’s 2021 Homescan survey even found that these consumers outspend the general U.S. population for beauty products by 22.75% more annually than the average consumer.
The survey also reveals some common characteristics of Asian American beauty consumers:
- They’re informed, engaged, and socially connected “super-omni” shoppers. They’re extremely savvy and knowledgeable about different ingredients, having a clear idea of what’s best for them.
- They rely heavily on mobile searches and social media for trends, reviews, ideas, and interactive experiences.
- Their product choices and purchase decisions are influenced by Asian American celebrities and beauty influencers on social media.
That said, CNN emphasizes that “many Asian American consumers felt ignored by the conventional makeup products and techniques that were tailored to White faces. Others have reported feeling insecure or have found that makeup artists played down their Asian features.”
Hence, a deep understanding of Asian cultures and beauty routines (Korean, Japanese, Chinese, etc.) is necessary for brands to successfully tailor their products and marketing messages to Asian American consumers.
What Brands Should Do
Take a Look at Your Customer Base
Review your customer base to see if you have a significant number of Asian Americans consumers. Then, use data like purchasing history, browsing history, and social media interactions to determine their needs, expectations, and how you can serve them better.
Partner with Asian Americans or Asian beauty influencers on Instagram, TikTok, or Facebook to reach new buyers.
Admerasia’s survey found that product endorsement from Asian influencers and product placement in Asian entertainment are highly important sources that trigger Asian Americans’ buying interests.
Time to Take Action
In the wake of the COVID-19 pandemic, beauty and personal consumers experienced significant lifestyle changes, which led to a major shift in the way they perceive beauty. To win the hearts of these new consumers, brands need to understand their preferences better.
Keep in mind the consumer trends above to adjust your product and marketing strategies. This way, you won’t miss out on opportunities to create a sustained footing in this market.
Download our 2021 Consumer Research report to gain better insight into changes in consumer behavior and how you can strategize to better meet their needs.